Refund policy

Refund & Returns Policy – REPENT

We appreciate you supporting REPENT. We want you to be fully satisfied with your purchase. Please read our refund and return policy below:

Returns

We accept returns for store credit or exchange only.

To be eligible:

  • The item must be unused, unwashed, and in original condition with tags attached.

  • You must contact us within 14 days of receiving your order.

  • Return shipping is the responsibility of the customer unless the item is faulty or incorrect.

We do not accept returns on:

  • Items marked as final sale

  • Pre-order items (unless faulty)

  • Any item showing signs of wear, washing, or damage

Refunds

We only offer refunds on faulty or incorrect items.

If you receive an item that is damaged, defective, or not what you ordered:

  1. Email us at info@repentco.com within 7 days of delivery

  2. Include your order number, photos of the issue, and a description

  3. We’ll review your case and process a refund or replacement if eligible

Please note:

  • Refunds will be issued to your original payment method

  • Shipping costs are non-refundable unless the fault is on our end

Exchanges

We can exchange your item for a different size or style, depending on stock availability.
Contact us within 14 days to arrange an exchange.

How to Start a Return or Exchange

Email: info@repentco.com
Subject: Return Request – Order #[your order number]

Include:

  • Full name

  • Order number

  • Reason for return

  • Photo(s) if faulty