Shipping policy
Shipping Policy – REPENT
Thank you for shopping with REPENT. We aim to get your order to you as quickly and safely as possible. Please read our shipping policy below:
Processing Time
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All orders are processed within 1–5 business days (excluding weekends and public holidays).
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During high-demand periods (such as drops or launches), processing times may be slightly longer — we’ll keep you updated.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout and vary based on your location and order size.
New Zealand (Domestic):
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Standard Shipping: 1–2 business days
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Rural Shipping: 2–5 business days
Australia:
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Standard Shipping (Semi tracked): 5–15 business days
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Tracked economy Shipping: 3–7 business days
International:
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Standard International Shipping: 7–21 business days
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Customs/duties may apply depending on your country (paid by customer).
- Standard option is semi tracked
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow its journey. Please allow up to 24 hours for tracking to update. Standard shipping options for international is semi tracked.
Lost, Delayed, or Damaged Packages
REPENT is not responsible for delays caused by postal carriers or customs. If your package is lost or arrives damaged, please contact us at info@repentco.com, and we’ll assist you in filing a claim.
Pre-Order Items
If your item is marked as pre-order, shipping times will begin once the item is in stock. Expected dispatch dates will be listed on the product page.